Frequently Asked Questions
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Shipping & Delivery
+How long does shipping take?
We offer FREE shipping on all U.S. orders! Most orders arrive within 3-5 business days. We ship Monday through Friday to ensure your fruits arrive fresh and stay cool.
+Do you ship internationally?
Currently, we ship only to the continental United States. We're working on expanding to Canada and other countries soon!
+What if my order arrives damaged?
We guarantee the freshness of every box! If anything arrives damaged or in poor condition, contact us within 24 hours and we'll send a replacement or issue a full refund.
+Can I schedule a delivery date?
Yes! During checkout, you can select your preferred delivery date. We'll do our best to accommodate your request.
Products & Quality
+How do you ensure fruit freshness?
We hand-select all fruits from certified organic farms and trusted suppliers. Fruits are picked at peak ripeness and shipped within 24 hours of harvest.
+Are all your fruits organic?
Most of our fruits are certified organic. Where organic isn't available, we source from farms using sustainable, pesticide-free farming practices.
+How should I store my fruits?
Store ripe fruits in the refrigerator to extend shelf life. Unripe fruits can ripen at room temperature. Check our blog for specific storage tips for each fruit!
+What's the difference between the box sizes?
Small boxes (4-6 servings), Medium boxes (6-8 servings), and Large boxes (8-10+ servings). All include a variety of seasonal fruits.
Account & Subscriptions
+Can I skip a month with a subscription?
Absolutely! You can pause your subscription anytime and restart whenever you're ready. No penalties or fees.
+How do I cancel my subscription?
You can cancel anytime from your account dashboard. We'll send you a confirmation email.
+Do I get a discount with Subscribe & Save?
Yes! Subscribe & Save customers get 10-15% off regular prices, plus free shipping on all orders.
+Can I customize my subscription box?
You can choose which fruits to include or exclude each month from your account preferences.
Payments & Returns
+What payment methods do you accept?
We accept PayPal, Apple Pay, Venmo, Cash App, Zelle, Cryptocurrency, Visa, Mastercard, American Express, and Google Pay.
+Is my payment information secure?
Yes! We use industry-standard SSL encryption and never store credit card details on our servers.
+What's your refund policy?
We offer a 30-day money-back guarantee on all orders. If you're not satisfied, contact us for a full refund or replacement.
+Do you offer corporate discounts?
Yes! For bulk orders and corporate accounts, contact our corporate sales team at corporate@freshtropicsasianfruits.com
Still Have Questions?
Our customer service team is available 24/7 to help!