30-Day Money Back Guarantee

We offer a full refund or replacement within 30 days of your purchase if:

• Fruits arrived damaged or in poor condition
• Products were not fresh upon arrival
• Items didn't match the product description
• You're unsatisfied with your order for any reason

How to Request a Refund

1. Contact Us: Email hello@freshtropicsasianfruits.com or call (305) 697-1193 with your order number and reason for the refund
2. Provide Photos: If applicable, send photos of damaged or expired items
3. We Respond: Our team will review your request within 24 hours
4. Choose Option: Receive a replacement shipment or full refund

Subscription Cancellations

Cancel Anytime: If you have a subscription, you can cancel at any time from your account dashboard with no penalties or fees.

Pause Subscription: Not ready to cancel? You can pause your subscription for a month or longer and restart whenever you're ready.

Modify Preferences: Change your fruit selections, box size, or delivery frequency anytime.

Processing Refunds

Once your refund is approved:

• Refunds are typically processed within 5-7 business days
• The refund will be credited to the original payment method
• Some credit card companies may take an additional 2-3 business days to post the credit
• For alternative payment methods (PayPal, Venmo, etc.), processing may vary

Damaged Shipments

Immediate Action: If your shipment arrives damaged, contact us immediately. Take photos of the damage and packaging.

No Return Needed: We don't require you to return damaged fresh produce. We'll issue a refund or send a replacement right away.

Responsibility: While we take great care with packaging, shipping damage is sometimes unavoidable. Our guarantee protects you completely.

Non-Returnable Items

Due to the perishable nature of fresh produce, we cannot accept returns of fresh fruits. However, if the fruit doesn't meet our quality standards (damaged, spoiled, or not fresh), we will refund your money or send a replacement at no cost.

Exceptions

Refunds may not be available for:

• Orders made during promotional/clearance events (unless specifically stated)
• Requests made more than 30 days after purchase
• Orders where the customer can't be contacted to verify damage or issues

Shipping Costs

Free Shipping Both Ways: If we issue a refund or replacement due to our error or product quality issues, you receive a prepaid return label and free replacement shipping.

Your Change of Mind: If you're canceling due to a change of mind and within 24 hours of order placement, contact us for options.